IT Metrics - How we should manage Information Technology

The management of IT must be based on three key elements;

- Focusing on expertise
- Ensuring business integration
- Generating a new breed of innovative strategic thinking

Nowadays the Time to Market concept is a major business requirement, not only for the Fast Consumer goods companies but for all the business that really desire to be succeed in a very competitive and changing environments, hence the need for the IT departments to organize their own resources focusing mainly on a primary activity or function.

Doing that way we will increase efficiency (by reducing development and deployment required times) but also effectiveness (maximising the project benefits by reducing costs throughout the entire innovation funnel).

Integration with the rest of the business in an intimate relationship is also key as it will increase business knoledge and sense of belonging. The first one is a fundamental enabler for IT organization to properly and timely traslate business requirements into IT capabilities. The second one is an important element of people management specially in these organizations where the relationship model applied is more contractual based than a partnership (Outsourcing vs Insorcing).

However, the two previous elements are only basic means to facilitate the thrid and more important one, which is to develop an IT organization which is formed by people with an innovative an strategic thinking related to IT related business developments.

As a result of all the above, the people working in IT organisations, whether they are technicians, functional analysts, network engineers, etc. has to look after the future, anticipating means to do faster, better and last but not certainly least financially attractive for the business stakeholders.

Comments

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IT Metrics - How to manage IT while adding value to the business

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