There was upon a time when IT Managers were people focusing just on target setting and process control. The line manager was a person having special focus on proper delivery and project achievement rather than anything else. In recent years coaching has become a required skill for any senior manager driving a team to excel on everyday challenging agendas. Still very often some business leaders believe that coaching has to be a separate management activity in order to not interfere with the day-to-day activities. Based on my own experiences this statement is far from the reality. It has been demonstrated that an IT leader having the capabilities and the means to act as a coach in parallel to the rest of his/her managerial activities is a person that will get the best from their team, either operationally or from the compartmental point of view. Coaching is all about listening, paraphrasing and guiding rather than anything else. It is a time well expended to ...
This blog describes in more or less detail a number of challenges related to the IT Management that I consider essential in the day to day management of this critical business area. The main subject is IT Metrics although others such Scorecard Management, Innovation management, Change Management, Service Management will be discussed and presented hereafter.