IT Metrics - How to manage IT while adding value to the business

This post is more a thought on what has been a difficult period of time for many people all around the world, and of course I was not an exception….. I couldn’t be! Since March 2019 we have been forced to change our ways of life, work and relationship to a point we would never imagine. We are undoubtedly immersed in an unprecedent situation that despite all the difficult moments we faced and perhaps we still have to deal with, had helping our society to do a substantial and qualitative leap. In less than one year the world reacted and created the conditions to work pursuing a common objective. As a result of that or because of that, we have seen an unprecedent evolution and in some cases revolution, in the way we manage R&D innovation and related technology.    The Information Technology industry has not been an exception by any means. Many technology products that were launch to the market before the COVID or during this particular period, especially the ones looking at i...