Any IT/IS department has to be organized in a way that every activity is properly manage by a set of processes which has been defined and agreed at management level. The processes that are supported are naturally structured and/or divided in three main areas; Strategic layer, Tactical Layer and Operational Layer. Every company and its different IT functions has to make sure that a clear definition is in place and that all the processes are properly defined, documented and periodically reviewed. This model recommends to initiate the process by defining an IT strategy (2-3 years time horizont) in a close and intimate relationship with the business strategy. This would be the starting point for the next two levels of the IT processes and their sub-tasks (i.e: the systems portfolio, change management, etc). The IT strategy and the related System Portfolio has to result from the business strategy itself, as opposed to certain clearly not recommended practices where the I...
This blog describes in more or less detail a number of challenges related to the IT Management that I consider essential in the day to day management of this critical business area. The main subject is IT Metrics although others such Scorecard Management, Innovation management, Change Management, Service Management will be discussed and presented hereafter.