IT Metrics - How to manage IT while adding value to the business

Make IT work ; this is by the way the title of a book that was written at the end of the 90’s by 16 senior students of Business Economics associated to the Erasmus University in Rotterdam and supported by Arthur D.Little consultancy under the umbrella of a Management information technology project. During this project, an extensive research was carried out over a period of more than one year in Netherlands and United States. Companies such Pepsico, IBM, 3M, Unilever, Shell, Singapore Airlines, HP and many other big corporations were visited and assessed by the project team. As a result of this extensive exercise the team ended up defining an IT framework that is supporting any IT organization to develop and implement an IT strategy in clear alignment with the business. Furthermore, the book describes in detail every stage of the processes, comparing with best practices observed in the organizations that were visited during the research project.  Although recognizing t...