The relationship model to be establish between IT and the rest of the business is one of the first governance key decisions that has to be defined by the CIO once there is a clear IT strategy agreed with the rest of the Management Board members. The CIO has to work in a close collaboration with the other C-members in order to agree on the best IT relationship strategy model we want for the company. Whether we go for a more internal one (full partnership) or for an external one (Outsourcing) we have to make clear that this position in the model regarding the preferred relationship might change along the way as a result of the maturity degree you can establish with the rest of the business, foreseen opportunities, business challenges, etc. As a result of that decision, a full Outsourcing model for some of the IT processes and services or for the whole portfolio can be explored and implemented in order to fulfil both, business and the IT strategy. There is however somet...
This blog describes in more or less detail a number of challenges related to the IT Management that I consider essential in the day to day management of this critical business area. The main subject is IT Metrics although others such Scorecard Management, Innovation management, Change Management, Service Management will be discussed and presented hereafter.