IT Metrics - How to manage IT while adding value to the business

One of the most complex decisions any IT department has to take is to decide which is the model that fits the best into our organization regarding the IT Development Life Cycle methodology This decision is a key innovation element when confronted with the need to increase E2E development efficiency regarding business needs and time to market. Most business are recently changing the paradigm of how they manage IT requirements as they need a significant change on the way they deliver to their own customers. This is mainly due to the fact that to the light of the current economic downturn the final consumers are challenging our companies to improve the services provided to them, whether those are financial services, consumer services or any other added value product we have been offering to the market. There are tons of documentation and support information regarding this matter, which will help us on the decision making process. As you all know this is not a new deba...

Today’s role of CIO is probably the hardest and complex role you can find in any business organization.  A CIO has to properly combine multiple skills and competences to become effective on the way he/she manage both, business and IT requirements. This is to me the main difference when comparing the CIO’s role with other C-level executives. While the COO, CFO, etc. are mainly focusing on their own areas of responsibility (Operations, Finance, Marketing, etc.), the CIO has to drive a complex agenda to accommodate IT related matters to what the rest of the business organization require from them. This is one of the reasons why IT/IS has always been seen from the rest of the business as support function and not as an add value activity by itself, unless when we talk about technology or innovation companies where IT is perceived as a key business driver.   Today’s CIO has to drive business processes innovation in a way that the rest of the C-level c...